Information security is an ongoing process. Our privacy officer and two security officers ensure that our procedures and practices are monitored and applied on a daily basis, guaranteeing the continued security of our information management.
Hosting & security
We work every day to ensure reliable hosting and strong information security. This allows us to continuously safeguard the digital security of the Timetell software and our organisation. Timetell and our hosting and security partners hold ISO 27001 certification, issued by the International Organization for Standardization (ISO), ensuring that your data is always handled securely.
These organisations trust Timetell’s software.
Your data, always safe with Timetell
For the hosting of our software, we work together with Avantage and Uniserver. Uniserver is one of the largest cloud-hosting organisations in the Netherlands, while Avantage provides specialised expertise in management and security. Uniserver’s data centres are located in the Netherlands (Amsterdam and Almere) ensuring that customer data is processed securely and close to home.
Timetell, Avantage and Uniserver all hold an ISO 27001 certificate issued by the International Organization for Standardization (ISO). This guarantees the quality of our hosting, information security and personal-data protection. To maintain this high standard, ISO audits are conducted annually.
Full GDPR compliance
Our processes and services fully comply with the GDPR. Industry association NLdigital developed the Data Pro certification together with the Dutch Autoriteit Persoonsgegevens, enabling IT organisations to demonstrate that they meet all GDPR requirements.
Timetell was one of the first organisations to obtain this certification. We have established a Data Pro processing agreement and implemented a data-breach protocol.
Since 2023, the certification has been conducted at the European level by Scope Europe, and Timetell has been included in the Data Pro Register (Adherence ID 2023SCOPE6009000DATAPRO). This way of working is fully embedded in our company culture.
Continuous monitoring of information security
Our internal processes comply with the ISO 27001 standard issued by the International Organization for Standardization (ISO). In addition, we regularly carry out penetration tests on our data infrastructure. These tests confirm that our systems are secure and reliable.
Frequently asked questions
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Does Timetell work according to a recognised security standard?
Yes. Timetell operates its internal processes in accordance with the International Organization for Standardization (ISO) 27001 standard.
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Does Timetell comply with the GDPR?
Yes. Since the introduction of the GDPR in 2018, the services of Timetell have fully complied with all legal requirements. To ensure this, we worked closely with the legal experts of NLdigital.
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Does Timetell have a data processing agreement and a data breach protocol?
Yes. Timetell has established a Data Pro processing agreement and implemented a data breach protocol.
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How do I know that Timetell’s systems are secure?
Timetell regularly conducts penetration tests on its data infrastructure. These tests show that the infrastructure is secure and reliable. The most recent test even resulted in the maximum rating of five stars.
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How does Timetell ensure information security?
Information security is a continuous process. Our Privacy Officer and Security Officer are responsible for monitoring the processes and company culture related to information security.
The Privacy Officer also oversees compliance with the GDPR and the secure processing of data. The Privacy Officer can be reached by email at privacyofficer@timetell.nl or by phone at 070-311 48 11.
Both roles help ensure that Timetell continues to guarantee a high level of information security.
Contact form
Want to know more about the hosting and security of Timetell? Feel free to contact us.
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